Rules

1. General Rules

(Please read our full Terms and Conditions for more comprehensive terms which apply)

1.1. Betting Age Limit: Betting is prohibited for minors (People under 18 years). When we have doubts about a customer’s age, we will demand for a photo id proof of age.

1.2. Time of Acceptance of Bets: Bets are accepted only on matches for which the website has placed odds (Also referred to as Market Prices). We will accept all bets until the advertised kick off time on our website. If, for any reason, the bet is inadvertently accepted after that time, the bet will be void. In the event of a dispute over the time of placing bet, then the time which was recorded at the placement of bet (recorded time in the website) will be used to govern the dispute resolution.

1.3. Bet Confirmation: At kick off unconfirmed bets will be automatically cancelled and only those bets will be accepted for which the confirmation was shown after confirming the bet and the stake has been deducted from your account. Therefore, after placing the bet, please confirm Bet and then wait for the confirmation message on screen and then cross verify your account for more assurance of the acceptance of the bet.

1.4. Odds Fluctuations: All the odds on all games are subject to fluctuation relative to market dynamics. It may happen that you see some particular odd for some team while viewing, and when you place your bet, you get some different odd, that is because we are operating in an international market and market prices are continuously updated to give you the true picture of that particular game. However, if a player had staked before the change, we will base his return on the old odds.

1.5. Customer Responsibility: Customers should make themselves aware of all the market rules affecting any market on which they wish to place a bet. In any dispute, we reserve all the rights to take any decision pertaining to settling bets on games depending on our rules and regulations.

1.6 Settlement or Market Disputes:

In the event of any dispute on any market, settlement will refer to the official websites of the league or competition or relevant football authority for the match or competition in question for goals.

In the case of this data not being publicly available or published for goals and for all cases of corners, free kicks, throw-ins, goal kicks, penalty awarded/missed/scored, settlement will be made on data from the official website of the competition or if unavailable data transmitted by our Data Providers.

This settlement data and results can be obtained on request from Customer Support.

1.7 Can’t find an answer or an explanation for any market or odds in the system?

Contact us via email: help@bongobongo.ke or any of our Customer support team via telephone numbers listed in our Contact Us section of the website www.bongobongo.ke

2. Market Prices

(Also referred to as Odds)

Bongobongo will make available games and the odds per outcome of as many games as possible. If;

2.1. The outcome of the market can’t be verified officially, we reserve the right to delay a settlement until official confirmation. Markets were offered when the outcome was already known, we reserve the right to void any betting.

2.2. A match is reported to be under suspicion of any manipulation by our Fraud Detection System, we reserve the right to void any market.

2.3. In the case of any obviously incorrect displayed or calculated prices, we reserve the right to void betting.

2.4. In the case of an incorrect settlement of markets, we reserve the right to correct them anytime.

2.5. In the case of the general implied rules of a sport being violated, we reserve the right to void any market (e.g. unusual period length, counting procedure, format of a match …).

2.6. In the case of the rules or format of a match differing from our implied information, we reserve the right to void any market.

3. Accumulators

(Also referred to as Multiples)

The player can accumulate events for higher returns. What this means is that if we offer Arsenal to beat Chelsea at 2.5 for the first match and we offer Manchester United to beat Liverpool at 2.0 in another match, the player can combine the two matches. If he backs Arsenal and Manchester United, his odds will be multiplied. In this case, his odds become 2.5 multiplied by 2.0 which gives us 5.0. So if a customer stakes 1,000(KSh) his expected returns will be 5,000 (KSh.). The danger here is that if he loses one of the matches, the entire accumulator is lost. There is no limit to the number of matches a customer can accumulate.

4. Match Cancellation

General Rule for all sport - If an event is cancelled and one team or player is awarded a win as a WALKOVER the event be will be considered void irrespective of any score being awarded for the walkover.

When a match is canceled or postponed, the odds of that particular match turns to 1. For example, if a player stakes on a match with 1,000 (KSh) he gets his 1,000 (KSh) in return. For accumulators, the other matches are calculated, and winnings paid.

4.1. If a match is abandoned and will be replayed beginning from the first minute, the match is cancelled and a new match ID will be generated.

4.2. If a match is abandoned and will be finished, the match ID remains the same.

4.3. If a match is postponed and there is a rearranged date within 48 hours, the date will be changed and the match ID remains the same.

4.4. If a match is postponed, and the rearranged date isn’t within 48 hours, the match will be cancelled and a new match ID will be generated.

5. Duration

All match markets are based on the result at the end of a scheduled 90 minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time time allocated for a penalty shootout or golden goal. The exceptions to this rule are in relation to friendly matches, where all match markets will be settled based on the actual result when the game finishes (excluding any extra-time), irrespective of whether the full 90 minutes is played.

6. Rights

6.1. We have the right not to accept bets from clients, who do not agree to our rules.

6.2. We reserve the right to void betting if the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties.

6.3. We reserve the right to void betting if the market was opened with a missing or incorrect red card.

6.4. We reserve the right to void betting if odds were offered with an incorrect match time (more than 5 minutes).

6.5. We reserve the right to void betting if a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.

6.6. We reserve the right to void betting If a match is interrupted or postponed and is not continued within 48 hours after the initial kick-off date.

6.7. We reserve the right to void betting if the team names or category are displayed incorrectly.

6.8. We reserve the right to limit the maximum bet for individual events and also to limit or raise the maximum bet for specific persons without explanation.

7. Minimum and Maximum

(Stakes, Winnings, Ticket Size)

We reserve the right to limit the maximum bet for individual events and also to limit or raise the maximum bet for specific persons without explanation.

7.1. Minimum Stake is Ksh 1

7.2. Maximum Winnings: per user per 24-hour period shall be KSh. 1,500,000 (including stake). This means all winnings above 1,500,000 KSh. (excluding stake) will be rounded down to 1,500,000 KSh for all bets on different slips. Maximum Winnings per individual betslip shall be KSh 1,500,000 (including stake). All winnings are subject to statutory tax deductions.

7.3. Minimum Ticket Size: Is 1 game Selection.

7.4. Maximum Ticket Size: is 45 selections.

8. Withdraw Calculation

8.1. For Single Bets: Winning Amount = STAKE multiplied by the odds. For instance, if you STAKE/Bet 1,000 (Kenya Shillings, KSh) on a win for Liverpool at a market price (odds) of 2.3. Then your winning amount will be: Winning Amount =1,000 x 2.3=2,300 KSh

8.2. For Accumulators of Multiples Bets: Winning amount=Your stake multiplied by the odds of 1st selection multiplied by the odds of second selection multiplied by the odds of third selection multiplied by the odds of fourth selection multiplied until the last selection in your ticket. For instance, if you placed a STAKE of 2,000 (Kenya Shillings) on Six teams, with different market prices, namely: Kenya (2.5), Liverpool (4.2), Barcelona (1.5), Chelsea (1.8), Brazil (1.2), and Inter Milan (3.2), the

Winning Amount will be: Winning Amount=2,000x2.5x4.2x1.5x1.8x1.2x3.2=217,728 (Kenya Shillings)

NOTE:

All Winnings may be subject to local withholding tax at the prevailing rate. Any transaction bonus or withholding tax applies to the NET WIN amount only i.e. Winning Amount minus the Original Stake. In the above example, Single bet winning amount is KSh. 2,300 and stake=1,000, then the net win amount is KSh. 1,300. Therefore, if a transaction bonus of 8% applies, and the withholding tax rate is 5%, then the final payout after bonus and tax will be: 2,300 + 104 - 195 = 2,209

9. Deposits

9.1. It is the responsibility of the Customer to ensure that deposits are done through the channels availed on our Websites.

9.2. It is the responsibility of the Customer to provide and/or fill in the correct information while completing the transaction information.

9.3. Deposits are accepted only via the Safaricom or Airtel mobile money network and may be collected via an intermediate payment aggregator. Click on Deposits menu Option, once you have logged into your betting account to complete payment using any one of our nominated payment aggregators.

9.4 The minimum deposit is Ksh 25

10. Withdrawals

10.1. The minimum withdrawal is Ksh.50

10.2. All winnings will be automatically deposited into your Online betting account.

10.3. To cash out from your Online betting account, you will have to initiate a Withdrawal request.

10.4. To initiate a Withdrawal request, click on WITHDRAW menu button and specify the amount you want to withdraw, the account (via Phone Mobile Money) you would want the withdrawal deposited to.

10.5. Withdrawals will be sent only to the Phone Mobile number you provided while opening your Online betting account.

11. Football Rules

FT - Full-time refers to 90mins play including injury time

HT - Half-time refers to 1st 45 mins play including any injury time added at the end of the first half

11.1. Match Results: Predict the result of the match at the end of normal time. Unless otherwise stated on our website, singles and Accumulators are accepted on all matches. There is a maximum limit to the number selections allowed.

11.2 1st Half–Both Teams To Score: Settled as “yes” if both teams score in the first half, and “no” if either (or both) teams fail to score

11.3 1st Half–Correct Score: Settled on the score at halftime (including injury time)

11.4 1st Half–Odd/Even Goals: Settled on a number of goals scored in the first half (including injury time). Zero goals will be settled as “even”

11.5 1st Half–Total Goals: Settled on a number of goals scored in the first half (including injury time)

11.6 2nd Half–Win (also known as 3-Way Odds or 1x2 market): Settled on the team that scores the most goals in the second half (including injury time). Any goals scored in the first half are irrelevant for this market.

11.7 2nd Half–Both Teams To Score: Settled as “yes” if both teams score in the second half, and “no” if either (or both) teams fail to score

11.8 2nd Half–Total Goals: Settled on a number of goals scored in the second half (including injury time)

11.9 WIN market also referred to as (3-Way Odds or 1X2 market): Settled on the team that wins the match in 90 minutes (including injury time)

11.10: Both Teams To Score: Settled as “yes” if both teams score in 90 minutes, and “no” if either (or both) teams fail to score

11.11 Correct Score: Settled on the score of the match in 90 minutes (including injury time).

11.12 Double Chance: Select the result of the game with 2 outcomes available under each selection. Home(win) or Draw, Home (win) or Away (win), Draw or Away(win).

11.13 Draw No Bet: Settled on whichever team wins the match in 90 minutes (including injury time). However, if the match finishes in a draw, all bets on the markets will be void.

11.14 First Team To Score: Applies to the team who scores the first goal of the match (in 90 minutes). Should a match finish 0-0, “none” will be settled as the winning selection.

11.15 Goals Home/Away Team: Applies to the exact amount of goals that the stated team scores in 90 minutes.

11.16 Half Time: Settled on the team that is leading the match at half time (including injury time).

11.17 HT/FT: Settled on the result of the match at both half time and full time. For example, Barcelona/Man United would be a winner should Barcelona be leading at halftime and Man United win the match.

11.18 Last Team To Score: Applies to the team who scores the last goal of the match (in 90 minutes). Should a match finish 0-0, “none” or “no goal” will be settled as the winning selection.

11.19 Odd/Even Goals: Settled on the amount of goals scored in 90 minutes (including injury time). Zero goals will be settled as “even”.

11.20 Team to score the next goal also referred to as “Next Team to Score” or “Next Goal”: Settled on which team scores the next goal after the time the bet is placed. If no goal is scored between bet placement and full time, “no goal” will be settled as the winner.

11.21 Total Corners: Over or Under total corners taken in the game

11.22 Total Goals: Settled on the amount of goals scored in 90 minutes (including injury time).

11.23 Anytime Goalscorer: Settled on goalscorers for goals scored in 90 minutes (including injury time). Bets with non fielders or benchplayers will be voided. If a player is substituted or injured and is removed from the pitch before scoring, bet is settled as a loss. IF a player scores and is then removed from the pitch due to substitution or injury, bet is settled as a win. Own goals do not count for Anytime Goalscorer market.

12. Tennis Rules

12.1 If a player retires or is disqualified bets on the match result will stand as long as one set has been completed, otherwise these bets will be void. Bets on other markets will be void unless a definitive result for that market has already been determined. The player that progresses to the next round or is awarded the victory after the first set has been completed will be deemed the winner. The following examples are based on a 3 set match, relating to Match, Set and Total betting.

Example #1. The match Nadal vs Federer is abandoned with the score 1:0 (6:2, 0:3) because of Nadal retiring. All bets on Nadal (-2.5), Federer (+2.5), Over/Under 21.5, Set Betting 2-0, 2-1, 1-2 will be void. All bets on 1st Set, Match Result, Set Betting 0-2 will be settled as winners/losers, respectively.

Example #2. The match Nadal vs Federer is abandoned with the score 1:1 (6:4, 0:6, 0:1) because of Nadal retiring. Bets on Federer (+3.5) will be settled as winners and bets on Nadal (-3.5) will be settled as losers, because your bet on Nadal (-3.5) could not win whatever the last set score was having the match reached its natural conclusion. Bets on Over/Under 21.5 in the match will be settled as winners/losers respectively, since any natural conclusion to the match would have resulted in at least 22 games being played. All bets on 1st Set, 2nd Set, Match Result, Set Betting 2-0, 0-2 will be settled as winners/losers, respectively. Bets on Set Betting 2-1, 1-2 will be void.

Example #3. The match Nadal vs Federer is abandoned with the score 0:0 (4:4) because of Nadal retiring. Bets on Over/Under 9.5 in the 1st Set will be settled as winners/losers respectively, since any natural conclusion to the set would have resulted at least 10 games being played. All non-determined 1st set over/under games and other bets will be void.

12.2 In the event of a change in the total number of sets played, match bets will stand so long as one set has been completed. All bets on Set Betting, Game Handicap and Total Games will be void. All other bets will also be void, unless a specific market result has already been determined; in which case all bets placed on those markets will stand.

12.3 In the event of the following circumstances taking place, all bets will stand.

• A change of playing surface

• A change of venue

• A change from indoor court to outdoor court

12.4 If a match is delayed or postponed for any reason, then all bets will stand until the end of the match or the end of the tournament.

12.5 If a super tie-break is used to decide the final set, this is counted as a set comprising one game.

13. Football In Play Rules

(also referred to as LIVE Football)

FT - Full-time refers to 90mins play including injury time

HT - Half-time refers to 1st 45 mins play including any injury time added at the end of the first half

13.1 1st Half – Both Teams To Score: Settled as “yes” if both teams score in the first half, and “no” if either (or both) teams fail to score

13.2 1st Half – Correct Score: Settled on the score at halftime (including injury time)

13.3 1st Half – Odd/Even Goals: Settled on a number of goals scored in the first half (including injury time). Zero goals will be settled as “even”

13.4 1st Half – Total Goals: Settled on a number of goals scored in the first half (including injury time)

13.5 2nd Half – Win (also known as3-Way Odds or 1x2 market): Settled on the team that scores the most goals in the second half (including injury time). Any goals scored in the first half are irrelevant for this market.

13.6 2nd Half – Both Teams To Score: Settled as “yes” if both teams score in the second half, and “no” if either (or both) teams fail to score

13.7 2nd Half – Total Goals: Settled on a number of goals scored in the second half (including injury time)

13.8 WIN market also referred to as (3-Way Odds or 1X2 market): Settled on the team that wins the match in 90 minutes (including injury time)

13.9: Both Teams To Score: Settled as “yes” if both teams score in 90 minutes, and “no” if either (or both) teams fail to score

13.10 Correct Score: Settled on the score of the match in 90 minutes (including injury time).

13.11 Double Chance: Select the result of the game with 2 outcomes available under each selection. Home(win) or Draw, Home(win) or Away(win), Draw or Away(win).

13.12 Draw No Bet: Settled on whichever team wins the match in 90 minutes (including injury time). However, if the match finishes in a draw, all bets on the markets will be void.

13.13 First Team To Score: Applies to the team who scores the first goal of the match (in 90 minutes). Should a match finish 0-0, “none” will be settled as the winning selection.

13.14 Goals Home/Away Team: Applies to the exact amount of goals that the stated team scores in 90 minutes.

13.15 Half Time: Settled on the team that is leading the match at half time (including injury time).

13.16 HT/FT: Settled on the result of the match at both half time and full time. For example, Barcelona/Man United would be a winner should Barcelona be leading at halftime and Man United go on to win the match.

13.17 Last Team To Score: Applies to the team who scores the last goal of the match (in 90 minutes). Should a match finish 0-0, “none” or “no goal” will be settled as the winning selection.

13.18 Odd/Even Goals: Settled on the amount of goals scored in 90 minutes (including injury time). Zero goals will be settled as “even”.

13.19 Team to score the next goal also referred to as “Next Team to Score” or “Next Goal”: Settled on which team scores the next goal after the time the bet is placed. If no goal is scored between bet placement and full time, “no goal” will be settled as the winner.

13.20 Total Corners: Over or Under total corners taken in the game

13.21 Total Goals:Settled on the amount of goals scored in 90 minutes (including injury time).

14. Rugby Union & Rugby League Rules

‘Tournament points’ and ‘tournament tries’ bets will apply to all playing time, including any extra-time in any match where an official result is declared. For ‘time of first try’ bets, if the try is scored in the second half, the first half is deemed to have lasted 40 minutes, regardless of stoppage-time. If no try is scored, or the try is scored in the second half stoppage-time or extra-time, the result is 80. For the purpose of markets involving tries, penalty tries will count with the exception of ‘first individual try scorer’ markets where penalty tries will not count. First/Last try scorer penalty tries do not count. 14.1 WIN market also referred to as (3-Way Odds or 1X2 market): Settled on the team that wins the match at Full Time (the scheduled 80 minutes plus any injury time)

There are 3 possible outcomes: 1 = Home Team Wins X = Draw 2 = Away Team Wins

In the case that the match is abandoned before the final whistle, all bets for this market will be considered as VOID, and the stakes will be refunded.

15. Basketball Markets & Results Rules

General Rule for all Basketball - If the match does NOT start at the scheduled start DATE, then ALL bets for that match will be considered as VOID.

15.1 WINNER Incl. Overtime market also referred to as (3-Way Odds or 1X2 market): Settled on the team that wins the match at Full Time (the scheduled plus any over-time)

There are 3 possible outcomes:

1 = Home Team Wins

2 = Away Team Wins

In the case that the match is abandoned before the final whistle, all bets for this market will be considered as VOID, and the stakes will be refunded.

16. American Football Markets & Results Rules

General Rule for all American Football - If the match does NOT start at the scheduled start DATE, then ALL bets for that match will be considered as VOID.

16.1 Winner Incl. Overtime market also referred to as (3-Way Odds or 1X2 market): Settled on the team that wins the match at Full Time (the scheduled plus any over-time).

There are 2 possible outcomes:

1 = Home Team Wins

2 = Away Team Wins

In the case that the match is abandoned before the final whistle, all bets for this market will be considered as VOID, and the stakes will be refunded.